Thank you for choosing carringtonmarket.org. We strive to ensure a satisfying shopping experience for every customer. If you are not satisfied with the items you received, please refer to our return and refund policy below.

1. Return Requests

If the items you received are defective, damaged, or do not match the order description, please contact us promptly. Please provide your order details and relevant photographs so that we can verify the issue and assist you.

For returns unrelated to product quality, please ensure that the items meet the return criteria outlined in this policy.

2. Return Criteria

To be eligible for a return, items must meet the following conditions:

The items must remain unused.

The items and their original packaging should be kept as intact as possible.

The items must be free from any damage or signs of use that would prevent them from being resold.

Items that have been used or are otherwise unsuitable for resale cannot be returned.

If an item does not meet these conditions, we may be unable to accept the return, except where otherwise required by applicable law.

3. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

Quality-related issues: If an item is defective, damaged during transit, or significantly different from the order description, carringtonmarket.org will cover the return shipping costs.

Non-quality-related issues: If a return is requested for personal reasons—such as a change of mind, an incorrect purchase, or a change in personal preference—the buyer is responsible for the return shipping costs.

4. Refund Processing

Once we receive the returned items and complete an inspection, we will process your refund in accordance with our refund policy.

For eligible returns, refunds will be processed within 3–5 business days of our receipt and verification of the returned items.

Refunds will be issued via the original payment method. The time it takes for the funds to appear in your account may vary depending on the processing speed of your payment provider or bank.

5. Exchange Policy

If you receive an item that is defective or damaged during transit, you may contact us to request an exchange or a refund. The specific resolution will depend on the condition of the item and current stock availability.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible—ideally before the order has been dispatched.

Orders that have already been shipped may not be eligible for direct cancellation; in such cases, please follow the return process outlined in this policy.

7. How to Request a Return

To request a return, exchange, or refund, please contact us via the following channels:

Company Name:
CARRINGTON MARKET LLC
Company Address:
130 DEXTER ST, DENVER, CO 80220
Email:
[email protected]
Phone:
(970) 982-9887

Please include your order number, the reason for the return, and relevant photographs of the item(s) in your email so that we may verify your request and respond promptly.

8. Policy Updates

carringtonmarket.org reserves the right to modify this policy in accordance with business requirements and applicable laws and regulations. Any updated policy will be posted on our website.

Thank you for your understanding and support of carringtonmarket.org. We are committed to providing you with a reliable and convenient shopping experience.